Uncommon success comes with uncommon approaches to business. Your product or service must be genuinely unique. Gives attention to service and product, delivering a high quality.
Have a strong belief, from the very top, that taking care of customers and employees must be the number one. Empower workers as entrepreneurs and pay them on the bottom line, will make them to act like owners, taking care to avoid the risks, but working hard for the same rewards as entrepreneurs, reaching a superior service.
Agility is fundamental to delivery soon the right product or service, that customers are looking for. However, if you are NOT being faster than your competitors, then something must be changed quickly.
Do not assume what your customers want, but do a survey to find out what they really want as soon as possible.
Do you want some benchmark? Well, learn about the world best companies, not only those in your industry, but also from other markets.